The 10¢ Decision (Paperback)

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The 10¢ Decision (Paperback)

26.95

The 10¢ Decision is two books in one. On one side, the guiding principles of customer service for staff eager to deliver exceptional experiences. On the other, the strategies and insights for leaders determined to take the organization to the next level. Purposefully designed to be a quick read, The 10¢ Decision is high on actionable steps to immediately make a difference in your customer service delivery.


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More about The 10¢ Decision

Compiling Laurie Guest’s learnings from more than three decades as a customer service expert, The 10¢ Decision is an abundance of quick tips and deep dives intended to make immediate, positive changes in your customer service delivery. Purposefully designed to be a quick read, The 10¢ Decision is packed with fun stories, spot-on examples, and questions to ask yourself to drive results.

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