The 10¢ Decision - Deluxe Dime Edition

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10c-curriculum copy.jpg
lauriesocialcovers.jpg
inside pages.png
Screen Shot 2019-06-17 at 4.51.43 PM.png

The 10¢ Decision - Deluxe Dime Edition

97.00

The Deluxe Dime Edition includes:

  • one copy of the book (paperback)

  • access to 12 training videos on topics covered in the book

  • special-edition souvenir dime with savings code for future speaking and training engagements

  • pack of creative place cards (one of the book’s best ideas!)

More details about the book are included below.

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The 10¢ Decision is two books in one. On one side, the guiding principles of customer service for staff eager to deliver exceptional experiences. On the other, the strategies and insights for leaders determined to take the organization to the next level. Purposefully designed to be a quick read, The 10¢ Decision is high on actionable steps to immediately make a difference in your customer service delivery.

Compiling Laurie Guest’s learnings from more than three decades as a customer service expert, The 10¢ Decision is an abundance of quick tips and deep dives intended to make immediate, positive changes in your customer service delivery. Purposefully designed to be a quick read, The 10¢ Decision is packed with fun stories, spot-on examples, and questions to ask yourself to drive results.

With the full Toolkit, you’ll also get access to training videos and a workbook curriculum to help you dig even deeper into the lessons and suggestions.

Pre-order The 10¢ Decision Deluxe Dime Edition for delivery on or soon after August 1, 2019. Contact us to place a bulk order (5 or more copies), for international shipping and any custom orders.