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An entrepreneur, keynote speaker and author, Laurie Guest became known as a “go-to-resource” for customer service excellence during a successful career in the healthcare industry. In 1997, she channeled that expertise into Guest Enterprises, Inc., her own speaking and training company designed to inspire stellar customer service and help others create noteworthy guest experiences. For more than two decades, she has shared her practical point of view on customer service and staff development to audiences across the country, blending real-life examples and proven action steps for improvement.

Laurie is an award-winning columnist and the author of two books. With her latest, The 10¢ Decision: How Small Change Pays of Big, Laurie presents her most sought-after and impactful strategies to find and retain the best staff and highest-quality customers while delivering exceptional guest experiences. A certified speaking professional, a designation held by less than 12% of speakers worldwide, Laurie lives in northern Illinois, where she is a wife, mother of two, lover of board games and a below-average cook.


If you’re interested in booking Laurie for your next conference, meeting or event, get in touch today! From keynote presentations to customized staff training, Laurie provides programs that are fast-paced, humorous, practical, unique, and designed to edu-tain your audience.